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SL ISO Organization Policies & Community Guidelines

[Updated: Saturday, July 14, 2026]

Introduction

Since the founding of the Second Life International Symphony Orchestra (SL ISO) in August 2022, our orchestra has grown through the generosity, enthusiasm, and dedication of volunteers who simply enjoy creating something special together.

Everything described in this guide reflects the way SL ISO has always operated. These are not new rules or changes in direction, but a written description of the practices, traditions, and shared values that have helped our orchestra succeed from the very beginning. They were formally documented and published on July 12, 2026.

The purpose of this handbook is simply to bring our existing procedures together in one place, making them easier to understand and reference while preserving the welcoming and collaborative spirit that has always defined SL ISO.

1. General Principles

SL ISO is a community built on volunteerism, friendship, creativity, teamwork, mutual respect, reliability, roleplay, and a shared love of music. Every Musician-Actor plays an important part in bringing our performances to life, and every contribution—large or small—helps create memorable experiences for our audiences and for one another.

The following principles are intended to help us work together in a positive, supportive, and enjoyable environment.

 

Volunteerism

 

SL ISO is, first and foremost, a volunteer organization. Every member chooses to participate because they enjoy being part of the orchestra and helping create something meaningful within Second Life.

When someone accepts a role in the orchestra, they are simply making a commitment to the team members who will be performing alongside them. Our expectations are designed to be reasonable, recognizing that everyone balances Second Life with real-life responsibilities and that real life will always come first.

 

Reliability

 

When members sign up for a concert, everyone on the team looks forward to performing together.

If your plans change and you're unable to participate, we simply ask that you let your Stage Coordinator know as early as you can. This allows us to adjust preparations and ensure the performance runs smoothly.

We understand that unexpected situations happen. If you aren't able to notify us beforehand, just let us know afterward whenever possible. Our concert season spans approximately ten months, and flexibility and understanding are important parts of working together.

Respect

 

SL ISO is committed to maintaining a welcoming and friendly atmosphere for everyone.

We ask all members to treat fellow Musician-Actors, Stage Coordinators, Management, sponsors, guests, and audience members with kindness, courtesy, and respect. Open communication, patience, and a willingness to work together are among the qualities that make our community enjoyable for everyone.

 

Teamwork

 

Every concert is the result of many people working together.

Whether you're performing on stage, helping behind the scenes, or supporting fellow members, your contribution helps make each performance successful. By encouraging one another, communicating openly, and working together, we create experiences that none of us could accomplish alone.

 

Professionalism

 

While SL ISO is entirely volunteer-driven, we take pride in presenting concerts that reflect the care, preparation, and quality of a professional orchestra.

Professionalism, to us, means being dependable, prepared, respectful, and supportive of one another—not because anyone is required to be, but because we all share the same goal of creating wonderful performances together.

At the same time, we never lose sight of the fact that Second Life is a virtual world and real life always comes first. SL ISO does not expect members to attend meetings or activities beyond those directly connected to the concerts they have chosen to participate in.

 

Responsibility

 

If you commit to performing in a concert, we simply ask that you arrive prepared, follow the concert script and the guidance of your Stage Coordinators, and do your best to help each performance run smoothly.

By doing so, every member helps create the enjoyable, polished, and welcoming concert experience that has become the hallmark of SL ISO.

2. General Communication

Our main method of communication is through the SL ISO group notices.  Please read those notices they contain important information.  We no longer use Discord as Discord is banned in certain countries.  If you communicate in Discord, understand that it may not be seen.  Proper communication is through your Stage Coordinator.

The official communication channels are as follows:

 

SL ISO | Musician-Actors (In-world Group)

(For Musician-Actors and Stage Coordinators communication)

  • All concert calls and updates concerning Musician-Actors are shared through this group.

  • Musician-Actors may use the group's Group Chat feature to communicate with one another, Management members, and Stage Coordinators.

  • Stage Coordinators may use the group's Group Chat feature to communicate with Musician-Actors and respond to their questions.

  • Stage Coordinators may use the group's Notification feature to provide official updates and announcements to Musician-Actors.

  • Membership in this group is mandatory for all Orchestra Management members and Stage Coordinators.

  • Membership in this group is mandatory for all Musician-Actors.

 

SL ISO | Management (In-world Group)

(For Management and Stage Coordinators communication)

  • Communication between SL ISO Management and Stage Coordinators, internal meetings, and important organizational updates are conducted through the Group Chat and Notification features of the SL ISO | Management group.

  • Participation in the meetings referenced above applies exclusively to SL ISO Management members and Stage Coordinators. (More Info: ...)

  • Membership in this group is mandatory for all Orchestra Management members and Stage Coordinators.

 

SL ISO | Concerts & Events (In-world Group)

(For public and audience announcements)

  • Concert announcements, events, special invitations, promotional activities, and marketing communications are shared with the SL ISO audience and followers through this group.

  • Musician-Actors and Stage Coordinators who wish to do so may also follow SL ISO events organized outside of the main concert season through this group.

  • Membership in this group is mandatory for all Orchestra Management members.

 

SL ISO Website Contact

https://www.sl-iso.com/contact )

Public relations inquiries are handled through this channel. Any Second Life resident seeking information regarding the organization, concerts, events, or other related matters may use the contact form available on the SL ISO website.

3. Management Team & Other Groups

Founder & Artistic Director

 

Works in collaboration with the Project Manager to define, coordinate, and oversee all core organizational operations.

Project Manager

 

Communicates directly with the the stage maneger and all other parties to identify organizational needs and ensure that the necessary resources and requirements are provided.

 

Marketing & PR Manager

 

  • Manages collaborations and partnerships

  • Handles the creation of publicity and marketing materials

  • Coordinates appearances and marketing for all shows, including the Minor Band

  • Prepares promotional and marketing materials

  • Markets SL ISO to attract new actors and musicians

 

Technical Team

 

  • Audience seating arrangement and seating coordination.

  • Stage lighting and visual effects.

  • Reservation system and reservation management.

 

Stage Manager

 

  • Obtains status updates from the Stage Coordinators during each concert period (the month in which the concert takes place).

  • Organizes a meeting with the Stage Coordinators once each month.

  • Actively manages the concert registration system and provides assistance to the Stage Coordinators whenever necessary.

 

Communications Editor

 

  • Reviews official SL ISO announcements before publication.

  • Ensures consistency in language, tone, grammar, and formatting. Proofreads policy documents, applications, website content, and notecards.

 

Stage Coordinator

 

  • Responsible for communication with Musician-Actors, stage and performance orientation, and coordination of the instrument sections.

  • Updates concert registration records based on participation requests.

  • Attends the monthly meetings organized by the Supervisor.

Musician-Actor

​​

  • Responds to communications from the Stage Coordinator and remains in regular contact with the assigned coordinator.

  • Regularly checks the SL ISO | Musician-Actors in-world group during concert registration periods.

  • Reviews the Concert Script before each concert.

4. Organization and Concerts

 

Concerts with so many people is a difficult and time consuming task.  It relies on everyone's cooperation and understanding.  Please be courteous at all times and understand that we may have to move you for reasons that have nothing to do with your performance or history.  For example, we may need to balance the stage or have too many of one type of instrument.  We are looking for people willing and enthusiastic to help us in this effort.  Some of this is done at the last minute.  Your stage coordinator is your point of contact.  But, always remember we are a team and work together.

Concert Call

 

The concert calls are initiated by the Stage Coordinators and Management one (1) month prior to the relevant concert. The concert calls schedule for each season are established every August and shared with the Stage Coordinators.

 

  • Throughout each registration period, Stage Coordinators send only two (2) instant messages and notecards.

  • During the same period, SL ISO Management publishes only two (2) in-world group notifications.

  • The Supervisor is responsible for overseeing the organization and distribution of all concert calls.

  • As we know from experience that logging into Second Life is not always possible, concert announcements are also sent to each musician-actor's email address once for each concert.

 

Concert Registration

 

  • The concert registration period begins one (1) month before the relevant concert with the official concert call issued by the Stage Coordinators.

  • The registration deadline concludes once all available stage positions have been filled. This deadline is determined by the Supervisor and the Artistic Director based on stage preparation requirements and the available performance capacity.

  • Concert registrations are managed and processed by the Stage Coordinators. Each Stage Coordinator is responsible for maintaining communication with the instrument group or groups under their supervision and for ensuring that concert announcements and participation statuses are communicated and processed in a timely manner.

 

Stage Capacity

 

The maximum stage capacity is generally limited to fifty (50) Musician-Actors per concert. However, this number may vary depending on specific circumstances and operational requirements. Any decision regarding the final stage capacity and its structure rests solely with the Supervisor and the Artistic Director.

A sample stage configuration is provided below:

 

STAGE SETUP (Example):

  • First Violin Section: 5 Musician-Actors

  • Second Violin Section: 5 Musician-Actors

  • Viola Section: 5 Musician-Actors

  • Violoncello Section: 5 Musician-Actors

  • Double Bass Section: 5 Musician-Actors

  • Flute Section: 2 Musician-Actors

  • Clarinet Section: 2 Musician-Actors

  • Oboe Section: 2 Musician-Actors

  • Bassoon Section: 1 Musician-Actor

  • Trumpet Section: 2 Musician-Actors

  • Trombone Section: 2 Musician-Actors

  • Saxophone Section: 2 Musician-Actors

  • French Horn Section: 2 Musician-Actors

  • Piano, Marimba, Harp, Congas, Timpani, Drum: 1 Musician-Actor each

  • Acoustic Guitar, Electric Guitar, Bass Guitar, Jazz Guitar and Drum: 1 Musician-Actor each

When processing concert registrations, the Stage Coordinator gives priority to the first Musician-Actors who respond, based on the available capacity for each instrument section.

Once an instrument section has reached its capacity, any subsequent Confirmed responses received for that section are recorded as Confirmed Late, together with the date and time the response was received.

When the final concert lineup is prepared by the Supervisor and the Artistic Director, Musician-Actors listed as Confirmed Late may be assigned to available positions created by vacancies in other instrument sections. These assignments are made in chronological order, beginning with the earliest Confirmed Late registration.

Concert call schedules and performance dates are shared with all SL ISO orchestra members at the beginning of each season. Musician-Actors are expected to monitor these periods carefully.

Musician-Actors who select "Notify me about concert calls." in the application form will also receive concert call notifications by email. The email channel is used exclusively for this purpose. No other announcements or organizational communications are distributed via email.

 

Concert Status

 

A Musician-Actor's concert status is determined according to the response provided to the relevant Stage Coordinator.

This status reflects whether the Musician-Actor will participate, will not participate, or—depending on registration capacity—the timing of their response, whether it was submitted on time, after capacity was reached, or not submitted at all.

▶ No Response

If no communication has been received by the Stage Coordinator following the concert call, the Musician-Actor's status is recorded as No Response.

Recognizing the nature of the Second Life platform and the balance between virtual and real-life responsibilities, SL ISO allows members the opportunity to explain their absence at a later time without unnecessary follow-up during the season. As long as a reasonable explanation for the lack of communication is provided during the season, the situation will be treated with understanding, and the Stage Coordinator will continue to manage the process accordingly.

 

Musician-Actors who remain in No Response status for at least three (3) concert calls during a season, without providing either a positive or negative response, will be removed from the active roster for the following season.

▶ Confirmed

This status is used when a Musician-Actor confirms participation in the concert before the instrument section has reached its capacity and before the applicable registration deadline.

A Confirmed status indicates that the Musician-Actor has secured a place in the concert lineup with their primary instrument.

▶ Confirmed Late

This status is used when a Musician-Actor confirms participation after the instrument section has reached its capacity or after the applicable registration deadline has passed.

A Confirmed Late status means that participation in the concert depends entirely on the availability of positions within other instrument sections.

The date and time of each Confirmed Late response are recorded by the Stage Coordinators. When vacancies become available in other sections, assignments are made according to the chronological order of these records. Priority is always given to the Musician-Actors who entered the Confirmed Late list first.

If you feel this is in error understand that it may not be because you were late, it may be because others confirmed before you did.

▶ Unavailable

This status is used when a Musician-Actor informs the Stage Coordinator that they will be unable to participate in the relevant concert.

If the member's circumstances later change and they notify the Stage Coordinator that they are available to participate, they will be added to the Confirmed Late list if their primary instrument section has already reached capacity.

If capacity has not yet been reached, their participation will be evaluated based on the remaining stage availability.

▶ Left With Notice

This status is used for Musician-Actors who inform SL ISO that they will be unable to participate in concerts for the remainder of the current season.

 

Stage Setup

 

Each instrument seat on the SL ISO stage is assigned to the corresponding Musician-Actor through a dedicated hover text script. The seating assignments used for each concert are determined by the Supervisor and the Artistic Director according to the concert registration list and the available stage capacity.​

Although there is no fixed rule governing these assignments, a Musician-Actor's seating position within their instrument section may vary from one concert to another. However, except where required by the stage setup, stage aesthetics, or another significant operational necessity, the instrument section assigned to the Musician-Actor in the Concert Script will remain unchanged. The Supervisor is responsible for communicating seating assignments to the Musician-Actors.

While this situation most commonly occurs within the Strings Section, Musician-Actors may occasionally be asked to assist by covering single-performer instruments, such as the Harp, Marimba, or Drum, if those positions become vacant.

 

Concert Script & Orchestra Crew

 

After the stage setup and concert lineup have been finalized, a document entitled Concert Script is prepared before each concert and distributed by the Stage Coordinators to all Musician-Actors participating in the performance.

The Concert Script includes, but is not limited to, the following information:

​​

  • Recommendations for reducing lag.

  • A list of individuals assigned specific responsibilities during the concert, together with their role descriptions.

  • Important information to review before arriving on stage.

  • A detailed schedule covering the period from the official Arrival Time through the conclusion of the concert.

  • The concert song order.

  • The final stage lineup.

Only the Orchestra Crew List for each concert is shared in the SL ISO | Musician-Actors in-world group after the stage lineup has been finalized by the Supervisor.

The Orchestra Crew List appears at the end of the Concert Script. Musician-Actors participating in the concert obtain the complete Concert Script directly from their Stage Coordinators via in-world instant message.

Guidelines During the Concert

  • Arrive on stage at the designated Arrival Time on the day of the concert.

  • Follow the dress code established for the concert.

  • Attend the rehearsal scheduled approximately one week before the concert whenever your availability permits. Participation is encouraged but remains flexible based on personal availability.

  • Remove all HUDs and unnecessary scripts from your avatar before arriving on stage.

  • Avoid unnecessary animations, movements, or distracting behavior, in keeping with the discipline and presentation of a classical symphony orchestra.

  • Refrain from using particles or visual effects that may negatively affect lag during the concert.

  • Unless prevented by a real-life emergency or a health-related issue, remain on stage for the duration of the performance.

  • In the event of a real-life emergency or an unexpected disconnect (crash), you may return to the performance by teleporting backstage and rejoining the concert without walking across the stage.

5. Additional Terms

Code of Conduct

 

  • SL ISO is committed to maintaining a safe, respectful, and inclusive community.

  • Insulting, discriminatory, harassing, intentionally disruptive, or otherwise inappropriate behavior that negatively affects teamwork or the community environment will not be accepted.

  • Any differences of opinion should be addressed respectfully and resolved through constructive communication.

  • This includes profiles.  Your profile should not contain comments that others would find offensive, harmful or rude.  We look at everyone's profiles and you should review both your profiles and your groups.  Hide any groups that you feel are not appropriate for public view.

 

Responsibility for Representing SL ISO

 

During concerts and other official SL ISO events, Musician-Actors represent not only themselves but also SL ISO as an organization.

Accordingly, all members are expected to maintain a professional, respectful, and courteous attitude toward our sponsors, partners, guests, audiences, and fellow participants at all times.

 

Active Membership & Loyalty (New Initiative)

 

SL ISO is committed to maintaining an active and reliable team structure.

Members who remain inactive or out of communication throughout the season without prior notice may be removed from the active roster in order to keep the team current and sustainable.

Musician-Actors who have dedicated at least three (3) years to SL ISO and have actively participated in its performances are recognized during the season-ending cocktail reception. Their names are announced, they are presented with a personalized gift box containing gift cards from various well-known brands as a token of appreciation, and they are honored with the presentation of the SL ISO Experienced Actor plaque.

 

Season-End Evaluation

 

At the conclusion of each season, members' overall participation, communication, reliability, and contribution to teamwork may be reviewed.

This evaluation is not intended to measure artistic performance. Rather, its purpose is to help maintain an active, dependable, and sustainable team structure for the following concert season.

SL ISO reserves the right to revoke membership or participation at any time, for any reason.

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Linden Lab™, Second Life™, SL Grid™, SLurl™ are registered trademarks of Linden Research Inc. SL ISO was founded within the Second Life grid, and it is not related with or sponsored by Linden Research Inc. Score Magazine publication and SL ISO, Second Life International Symphony Orchestra are non-profit, solely an informational and entertainment publication and organization, and holds no affiliation or connection to the rights, interests, or benefits of any third parties.

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